Policy

Creative Shapes Etc. Shipping Policy

Shipping Times:

Creative Shapes Etc. ships Monday - Friday, excluding selected holidays. All orders placed before 1 PM EST on Monday - Friday receive same day shipping. There is no minimum order required.

Shipping Rates:

We work closely with USPS and UPS to provide the fastest and cheapest shipping cost. Shipping rates will be estimated during checkout. All rates are based on weight, location, and size at the time of check out. 

Tracking:

Your tracking number will be emailed to you once your order is packed and ready to be picked up by USPS or UPS. Please allow up to 24 hours for your tracking number to begin updating. If shipped through UPS, you can track your package at UPS.com. Orders shipped through USPS can be tracked through USPS.com.

Returns:

We guarantee our products. All requests for returns should be directed to Creative Shapes Etc's Customer Service within 30 days of receipt. In order to receive a refund, all returns must be authorized by Customer Service in advance and must be received within 60 days of the purchase date. Refunds will not include shipping and handling fees. You should expect to receive your refund within 2-4 weeks of the return shipments post date. Please enclose a copy of your packing slip with the order. 

Customer Care: 

Our regular office hours are Mon. - Fri. 9:00 am to 4:30 pm, with the exception of several holidays.


It is an honor to help you with any questions or concerns you may have, so please let us know how we can better serve you. info@creativeshapesetc.com 

Return your package to:

Creative Shapes Etc.
Attn: Returns
30 Bermar Park, Suite #1
Rochester, NY 14624

 

 Dealer Policy:

2021 Dealer Policy